GENERAL TERMS AND CONDITIONS

These general terms and conditions regulate the relations between “Rival Shoes Bulgaria” EOOD as deliverer and its clients as users of the website of the deliverer www.nine.zone. Nine is a trade mark and everywhere in the General terms and conditions Nine stands for the owner of the trade mark “Rival Shoes Bulgaria” EOOD.

І. General

1.1. INFORMATION about the deliverer according to the Law for electronic commerce and the Law for customer protection Name: “Rival Shoes Bulgaria” EOOD Headquarters: 131 “Nishava” Str., Sofia Contact details: 28 “Srebarna” Str., 1407 Sofia, email: rival.bg@abv.bg, tel. 0700 800 68 Public registration - №

1.2. The user confirms that they have familiarised themselves with these General terms and conditions and by clicking on whichever link, button, image or application located on the website www.nine.zone, the user explicitly and unconditionally agrees to these.

1.3. “Rival Shoes Bulgaria” EOOD reserves the right to change the design of www.nine.zone, as well as its content and the current General terms and conditions at any time. The changes are valid the moment as of their publication onto www.nine.zone

II. Terms

The terms used in the current General terms and conditions have the following meaning: Internet site is a combination of internet pages which have a common main internet page which appears in your browser upon typing the electronic address www.nine.zone .

User of www.nine.zone is every person who enters the electronic address or who reaches www.nine.zone through another internet site in order to purchase goods electronically.

Registered user is every person who has taken the steps described by “Rival Shoes Bulgaria” EOOD, as a result of which he/she has joined the Rival Shoes Bulgaria database and can check their purchase history on www.nine.zone.

Quick purchase user is every person who has taken the steps described by “Rival Shoes Bulgaria” EOOD to place an order for an item from www.nine.zone without creating an account or joining the Rival Shoes Bulgaria database.

Browser – a computer programme allowing transferring, editing and showing data through various types of data transfer protocols.

Malpractice is any activity or lack of activity which infringes Internet ethics or does harm to people connected to the Internet or networks associated to it; sending unwanted mail (unwanted commercial messages, SPAM); gaining access to resources using somebody else’s credentials and passwords; using system flaws for personal benefit or for to gain information (HACK); performing actions which fall under the definitions of corporate espionage or sabotage, damage or destruction of systems or information (CRACK), sending Trojan Horses or causing installation of viruses or distance control systems, disturbing or disrupting the normal work or other users of the Internet and of its associated networks, performing whatever actions which could be qualified as crime or administrative abuse according to the Bulgarian legislation or to any other legislation that applies.

User profile is a separate part of www.nine.zone which contains information about the user – e-mail address and password – which give access the services offered by Rival Shoes Bulgaria and allow exchange of information between the user and Rival Shoes Bulgaria.

Distance sales agreement – every contract (agreement) made on the basis of an offer from Rival Shoes Bulgaria and a user, as part of a system for selling goods or services where from the date when the offer is made to the date when the contract is signed, the two parties do not have a physical contact. Every separately made order is a separate contract. By expressing an interest in signing a contract for purchase, the user agrees to the General terms and conditions and to the contents of the distance sales agreement, which defines the methods of payment, and which is accessible and visible on www.nine.zone.

Brochure/updates/messages – information tools, mostly electronic, which concern products or services offered by the stores of Rival Shoes Bulgaria and of their partners, and which include purchase of vouchers or special offers on sale for a certain period of time.

III. Confidentiality of the submitted data.

3.1. The personal data which Rival Shoes Bulgaria receives upon registration or upon the signing of a contract for sale without a registration will be used only for providing the service to the user – receiving and performing orders – and for getting in touch with the users in case of any problems related to the order. 

3.2. Rival Shoes Bulgaria follows the requirements of the Personal data protection act and is held accountable for the protection of user data which the company has obtained upon the signing of a contract remotely except for cases of violation, unpredicted events or malpractice caused by third parties.

3.3. By accepting the General terms and conditions, the user agrees that the information about him/herself will be stored and administered according to these and to the law and also agrees that his/her personal data published for general access on their user profile on www.nine.zone will be used by Rival Shoes Bulgaria for direct marketing purposes.

3.4. Rival Shoes Bulgaria consents to not reveal any personal information of the user and to not share the collected information with third parties – state authorities, commercial enterprises, physical persons and others – unless: the user has given their explicit consent upon their registration or at a subsequent moment; the information is requested by state authorities or officials who, according to the current legislation have been empowered to request and collect such information while following the legal procedures; it is a question of other cases defined by the law. 

3.5. By registering on www.nine.zone, the user consents to receive to their email address personal, advertising or other commercial messages from Rival Shoes Bulgaria EOOD.

IV. Using www.nine.zone

4.1. When using the webpage of Rival Shoes Bulgaria, the user can be held responsible for all consequences which have taken place as a result of their actions, including property, intellectual, electronic or any other sort of damages caused to the Internet page, to the services, to Rival Shoes Bulgaria or to any other party with which Rival Shoes Bulgaria his signed a contract for cooperation or for providing services according to the Bulgarian legislation.

4.2. The Internet page is aimed at both registered and unregistered users. The option for online orders is accessible only to users with permanent residence in Bulgaria and outside of it. Persons under the age of 18 cannot make statements or sign contracts as laid out by the current General terms and conditions. By placing an order and/ or creating a profile, the user declares that he/she is of age (has turned) 18 years of age.

4.3. By accepting the current General terms and conditions, the user confirms he/she is aware that all the content, including but not consisting exclusively of images, text and/ or multimedia content, design, software, databases, information and any other content published on www.nine.zone is owned by Rival Shoes Bulgaria.

4.4. The user has no right to copy, transfer, adapt, use, show, lend and so on the content of www.nine.zone without the explicit consent of Rival Shoes Bulgaria, except in cases where this is done for non-commercial purposes.

V. Ordering, contract and payment

5.1. The user can order any of the goods showcased on www.nine.zone. By placing an order, the user has the right to choose the type, the brand and the model of the goods and the number of items he/she are going to order. He/she can also choose the payment conditions, the way and deadline of delivery according to what’s advertised on www.nine.zone. By placing an order, the user enters a contractual agreement with Rival Shoes Bulgaria for purchasing the item they have selected, as per the current General terms and conditions document. The purchase contract between Rival Shoes Bulgaria and the user is considered valid the moment the order is confirmed by Rival Shoes Bulgaria.

5.2. The online shopping system of www.nine.zone normally reflects the availability of items at the moment of viewing the website. However, given the dynamic nature of online sales, it is possible that certain goods which appear as “available” on the website at the time when the order is being made may have been sold out and cannot be ordered/confirmed and delivered via www.nine.zone

5.3. All orders received on a Friday evening, at the weekend or on a public holiday will be dealt with on the next first business day.

5.4. You can pay the price quoted in the purchase contract using one of the methods listed on www.nine.zone. By doing this, the user agrees to pay for the product and to the General terms and conditions.

5.5. The prices announced on www.nine.zone are final and include VAT. The delivery fee is paid by the user. It is displayed when an order is made unless otherwise stated. 

5.6. Rival Shoes Bulgaria reserves the right to change the prices of the products as well as their delivery fee. 

5.7. Payments are made upon delivery or via bank transfer. The company’s bank details are: “Rival shoes Bulgaria” EOOD, First Investment Bank, IBAN: BG93FINV91501016650893, BIC: FINVBGSF.

VІ. Delivery

6.1. Products ordered from www.nine.zone are delivered by “Speedy Couriers” to the address you have provided. You can use the “Test before you pay” service, in which case if you decide to cancel the order, you owe the courier the delivery fee for its return. Standard delivery of 1 to 3 pairs of shoes, whose weight does not exceed 2 kilograms, costs between 3 and 4 BGN, depending on the place of delivery. The delivery of an order of 2 to 5 kg. costs between 4 to 6 BGN, depending on the place of delivery. The quoted prices are approximate. They are for deliveries made within Bulgaria and which do not meet the conditions for being free of charge.

6.3. Orders for Sofia and for the rest of the country are dealt with within 2 days after they are placed, between 8 am and 5 pm.

6.4. Upon delivery, the recipient signs a receipt protocol, which certifies the prompt execution of the order.

6.5. Rival Shoes Bulgaria offers the option for making orders from abroad, where which the current General terms and conditions apply as well. Deliveries abroad are made by DPD courier company. You can check the current tariffs and delivery deadlines for EU countries, Serbia, Macedonia and other countries here: http://www.speedy.bg/begin.php?page=int_DPDEconomy=bg You can see the prices and delivery deadlines for deliveries to Romania here: http://www.speedy.bg/begin.php?page=int_ExpressRO=bg For deliveries abroad, you have to make an upfront payment of the price of your order and of the delivery expenses.

VІІ. Refund. Warranty. Cancellation of orders 

7.1. You can ask for a refund within 30 days after the purchase of a product. In case of any hidden defects/flaws, you can do this as soon as you have discovered them but not after the warranty period has expired. The cost of returning a faulty product and sending a new product is at the expense of the consumer. Returned items are shipped to:

Sofia, 28 “Srebarna” Str., tel.: 0700 800 68, 0896 736 241

7.2. The period of the product's commercial warranty is 30 days. In case of unsticking and / or other defects which can be eliminated and only if the problem is not the result of incorrect use, the footwear is repaired within 30 days and sent by courier at the expense of the customer. In order to respect your rights and comply with the Consumer Protection Act, it is important to know that:

 

Art. 112. (1) In case of non-compliance of the consumer goods with the purchase contract, the consumer has the right to file a claim by asking the seller to bring the goods in compliance with the sales contract. In this case, the consumer can choose between having the product repaired or replaced with a new one, unless this is impossible or the method of compensation chosen by him/her is disproportionate to the other. (2) It is considered that a method of compensation to the consumer is disproportionate if its use imposes costs on the seller, which are unreasonable in comparison with the other mode of compensation, taking into account: 1. the value of the purchased goods, if there was no absence of non-compliance; 2. the importance of non-compliance; 3. the opportunity to offer the consumer another way of compensation that is not associated with significant inconvenience to him/her. Art. 113. Where the purchased product does not comply with the purchase contract, the seller is obliged to bring it into conformity with the sales contract. (2) The adjustment of the consumer goods in accordance with the sales contract shall be made within one month from the submission of the complaint by the consumer. (3) After the expiration of the term under para. 2, the user has the right to cancel the contract and to be reimbursed or to demand a reduction in the price of the product. (4) Bringing the product into conformity with the sales contract is free of charge to the consumer. He/she does not owe the cost of shipping goods or materials and the labor associated with repairing it and should not incur significant inconvenience. (5) The consumer may also claim compensation for the damage suffered as a result of the non-compliance. Art. 114. (1) In case of non-compliance of the product with the sales contract and when the consumer is not satisfied with the resolution of the claim under Art. 113, he/she has the right to choose from one of the following options: 1. cancellation of the contract and reimbursement of the amount paid by him/her; 2. a price reduction. The consumer cannot claim a refund or a reduction in the price of the product when the trader agrees to replace the purchased product with a new one or to repair the product within one month of the consumer 's claim. (3) The seller shall be obliged to satisfy a request for termination of the contract and to recover the amount paid by the consumer when, after having satisfied three claims of the consumer by performing repair of the same product, within the term of the guarantee under Art. 115, there is a further occurrence of non-conformity of the product with the sales contract. (4) The consumer may not claim the termination of the contract if the non-compliance of the consumer product with the contract is negligible. Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the product. (2) The term under para. 1 ceases to run for the time necessary to repair or replace the product or until an agreement is reached between the seller and the consumer to resolve the dispute. (3) The exercise of the consumer's right under para. 1 shall not be bound by any other term for filing a claim other than the term under para. 1. The cited articles are from the Consumer Protection Act.

7.3. If the product sent to the consumer does not meet the desired size, the consumer has the right to return the item for a refund, where the cost of returning and resending is at the expense of the consumer.

7.4. In case the ordered product does not correspond to what’s in the sales contract and when the consumer is not satisfied with the resolution of the claim, he/she has the right to choose from one of the following options: to cancel the contract and to demand a refund of the amount paid by him/her or to demand a reduction in the price. The consumer cannot claim a refund or a reduction in the price of the product if Rival Shoes Bulgaria agrees to replace the product with a new one or to repair it within one month after the claim is submitted. Rival Shoes Bulgaria will approve a request for cancellation of the contract and will refund the amount paid by the consumer to their bank account when, after having satisfied three claims of the consumer by performing repair of the same product, within the warranty term under the Consumer Protection Act, and there is a subsequent occurrence of non-conformity of the product with the sales contract. The consumer cannot claim the cancellation of the contract if the non-conformity of the product with the contract is negligible.

7.5. Refusal of an order

Pursuant to Art. 50 of the Consumer Protection Act, a consumer who is in the capacity of a user within the meaning of the CPA has the right to withdraw from the contract from a distance without giving a reason and without paying any costs, except for the expenses provided for, without owing compensation or penalty and without paying any expenses, except for the expenses, in Art. 54, para. 3 and Art. 55 of the CPA, within 14 days from the date of: acceptance of the product by the user or by a third party other than the courier. The right of withdrawal can only be exercised if the following conditions are necessarily fulfilled: the product purchased must be in its original packaging, with no trace of use or distortion and must be accompanied by any documents received with the product, in accordance with the provisions of Art. 55 of the Consumer Protection Act. The transportation costs of returning the product by the consumer to Rival Shoes Bulgaria are at the expense of the user, and the return is done to the office in Sofia, 28 “Srebarna” Str. or through the courier company “Speedy”. Rival Shoes Bulgaria shall reimburse to the consumer the amount paid by him/her for the returned consumer to the consumer's bank account no later than 14 working days from the date on which Rival Shoes Bulgaria received the returned product.

When the consumer exercises his/her right of withdrawal from the distance contract, the consumer must send or hand over the product back to the trader or to his/her authorized person without undue delay and within 14 days from the date on which the consumer notified the trader of his/her decision to withdraw from the contract. The deadline is considered to be met if the consumer sends or handles the product back to the trader before the expiry of the 14-day period.

When a consumer returns an item purchased from www.nine.zone with the “Speedy” courier company, the price of the product is refunded to the consumer's bank account after the consignment is opened and it is established by drawing up a statement of findings that the product meets the requirements of the above p. 7.5.4. If the product does not correspond to the above, it shall be returned at the expense of the consumer to the address from which it was sent to Rival Shoes Bulgaria. The product purchased from www.nine.zone is returned to the address of Rival Shoes Bulgaria in Sofia – 28 “Srebarna” Str.

VІІІ. Disputes and complaints

8.1. In case of unsettled issues, the client has the right to go to a representative of the company at the address provided for correspondence.  

8.2. Any disputes that may arise between Rival Shoes Bulgaria and the consumer will be settled by mutual agreement. If this is not possible, they will be referred to the competent Bulgarian court in accordance with the Bulgarian legislation.

 

GENERAL TERMS AND CONDITIONS

These general terms and conditions regulate the relation between “Rival Shoes Bulgaria” EOOD as deliverer and its clients as users of the website of the deliverer www.nine.zone. NINE is a trade mark and everywhere in the General terms and conditions NINE stands for the owner of the trade mark “Rival Shoes Bulgaria” EOOD.

І. General

1.1. INFORMATION about the deliverer according to the E-Commerce Act and the Consumer Protection Act.

Name: “Rival Shoes Bulgaria” EOOD Headquarters: 131 “Nishava” Str., Sofia Contact details: 28 “Srebarna” Str., 1407 Sofia, email: rival.bg@abv.bg, tel. 0700 800 68 Public Register Entry: Commercial Register with the Registry Agency UIC ЕИК 203790854, Register of the personal data administrators - №   VAT registration: BG203790854

1.2. The user confirms that he/she is familiar themselves with these General terms and conditions and by clicking on whichever link, button, image or application located on the website www.nine.zone, the user explicitly and unconditionally agrees to these.

1.3. “Rival Shoes Bulgaria” EOOD reserves the right to change the design of www.nine.zone, as well as its content and the current General terms and conditions at any time. The changes are valid as of their publication onto www.nine.zone

II. Terms

The terms used in the current General terms and conditions have the following meaning: Internet site is a combination of internet pages which have a common main internet page which appears in your browser upon typing the electronic address www.nine.zone .

User of www.nine.zone is every person who enters the electronic address or who reaches www.nine.zone through another internet site in order to purchase goods electronically.

Registered user is every person who has taken the steps described by “Rival Shoes Bulgaria” EOOD, as a result of which he/she has joined the Rival Shoes Bulgaria database and can check their purchase history on www.nine.zone.

Quick purchase user is every person who has taken the steps described by “Rival Shoes Bulgaria” EOOD to place an order for an item from www.nine.zone without creating an account or joining the Rival Shoes Bulgaria database.

Browser – a computer programme allowing transferring, editing and showing data through various types of data transfer protocols.

Malpractice is any activity or lack of activity which infringes Internet ethics or does harm to people connected to the Internet or networks associated to it; sending unwanted mail (unwanted commercial messages, SPAM); gaining access to resources using somebody else’s credentials and passwords; using system flaws for personal benefit or for to gain information (HACK); performing actions which fall under the definitions of corporate espionage or sabotage, damage or destruction of systems or information (CRACK), sending Trojan Horses or causing installation of viruses or distance control systems, disturbing or disrupting the normal work or other users of the Internet and of its associated networks, performing whatever actions which could be qualified as crime or administrative abuse according to the Bulgarian legislation or to any other legislation that applies.

User profile is a separate part of www.nine.zone which contains information about the user – e-mail address and password – which give access the services offered by Rival Shoes Bulgaria and allow exchange of information between the user and Rival Shoes Bulgaria.

Distance sales agreement – every contract (agreement) made on the basis of an offer from Rival Shoes Bulgaria and a user, as part of a system for selling goods or services where from the date when the offer is made to the date when the contract is signed, the two parties do not have a physical contact. Every separately made order is a separate contract. By expressing an interest in signing a contract for purchase, the user agrees to the General terms and conditions and to the contents of the distance sales agreement, which defines the methods of payment, and which is accessible and visible on www.nine.zone.

Brochure/updates/messages – information tools, mostly electronic, which concern products or services offered by the stores of Rival Shoes Bulgaria and of their partners, and which include purchase of vouchers or special offers on sale for a certain period of time.

III. Confidentiality of the submitted data.

3.1. The personal data which Rival Shoes Bulgaria receives upon registration or upon the signing of a contract for sale without a registration will be used only for providing the service to the user – receiving and performing orders – and for getting in touch with the users in case of any problems related to the order. 

3.2. Rival Shoes Bulgaria follows the requirements of the Personal data protection act and is held accountable for the protection of user data which the company has obtained upon the signing of a contract remotely except for cases of violation, unpredicted events or malpractice caused by third parties.

3.3. By accepting the General terms and conditions, the user agrees that the information about him/herself will be stored and administered according to these and to the law and also agrees that his/her personal data published for general access on their user profile on www.nine.zone will be used by Rival Shoes Bulgaria for direct marketing purposes.

3.4. Rival Shoes Bulgaria consents to not reveal any personal information of the user and to not share the collected information with third parties – state authorities, commercial enterprises, physical persons and others – unless: the user has given their explicit consent upon their registration or at a subsequent moment; the information is requested by state authorities or officials who, according to the current legislation have been empowered to request and collect such information while following the legal procedures; it is a question of other cases defined by the law. 

3.5. By registering on www.nine.zone, the user consents to receive to their email address personal, advertising or other commercial messages from Rival Shoes Bulgaria EOOD.

IV. Using www.nine.zone

4.1. When using the webpage of Rival Shoes Bulgaria, the user can be held responsible for all consequences which have taken place as a result of their actions, including property, intellectual, electronic or any other sort of damages caused to the Internet page, to the services, to Rival Shoes Bulgaria or to any other party with which Rival Shoes Bulgaria his signed a contract for cooperation or for providing services according to the Bulgarian legislation.

4.2. The Internet page is aimed at both registered and unregistered users. The option for online orders is accessible only to users with permanent residence in Bulgaria and outside of it. Persons under the age of 18 cannot make statements or sign contracts as laid out by the current General terms and conditions. By placing an order and/ or creating a profile, the user declares that he/she is of age (has turned) 18 years of age.

4.3. By accepting the current General terms and conditions, the user confirms he/she is aware that all the content, including but not consisting exclusively of images, text and/ or multimedia content, design, software, databases, information and any other content published on www.nine.zone is owned by Rival Shoes Bulgaria.

4.4. The user has no right to copy, transfer, adapt, use, show, lend and so on the content of www.nine.zone without the explicit consent of Rival Shoes Bulgaria, except in cases where this is done for non-commercial purposes.

V. Ordering, contract and payment

5.1. The user can order any of the goods showcased on www.nine.zone. By placing an order, the user has the right to choose the type, the brand and the model of the goods and the number of items he/she are going to order. He/she can also choose the payment conditions, the way and deadline of delivery according to what’s advertised on www.nine.zone. By placing an order, the user enters a contractual agreement with Rival Shoes Bulgaria for purchasing the item they have selected, as per the current General terms and conditions document. The purchase contract between Rival Shoes Bulgaria and the user is considered valid the moment the order is confirmed by Rival Shoes Bulgaria.

5.2. The online shopping system of www.nine.zone normally reflects the availability of items at the moment of viewing the website. However, given the dynamic nature of online sales, it is possible that certain goods which appear as “available” on the website at the time when the order is being made may have been sold out and cannot be ordered/confirmed and delivered via www.nine.zone

5.3. All orders received on a Friday evening, at the weekend or on a public holiday will be dealt with on the next first business day.

5.4. You can pay the price quoted in the purchase contract using one of the methods listed on www.nine.zone. By doing this, the user agrees to pay for the product and to the General terms and conditions.

5.5. The prices announced on www.nine.zone are final and include VAT. The delivery fee is paid by the user. It is displayed when an order is made unless otherwise stated. 

5.6. Rival Shoes Bulgaria reserves the right to change the prices of the products as well as their delivery fee. 

5.7. Payments are made upon delivery or via bank transfer. The company’s bank details are: “Rival shoes Bulgaria” EOOD, First Investment Bank, IBAN: BG93FINV91501016650893, BIC: FINVBGSF.

VІ. Delivery

6.1. Products ordered from www.nine.zone are delivered by “Speedy Couriers” to the address you have provided. You can use the “Test before you pay” service, in which case if you decide to cancel the order, you owe the courier the delivery fee for its return. Standard delivery of 1 to 3 pairs of shoes, whose weight does not exceed 2 kilograms, costs between 3 and 4 BGN, depending on the place of delivery. The delivery of an order of 2 to 5 kg. costs between 4 to 6 BGN, depending on the place of delivery. The quoted prices are approximate. They are for deliveries made within Bulgaria and which do not meet the conditions for being free of charge.

6.3. Orders for Sofia and for the rest of the country are dealt with within 2 days after they are placed, between 8 am and 5 pm.

6.4. Upon delivery, the recipient signs a receipt protocol, which certifies the prompt execution of the order.

6.5. Rival Shoes Bulgaria offers the option for making orders from abroad, where which the current General terms and conditions apply as well. Deliveries abroad are made by DPD courier company. You can check the current tariffs and delivery deadlines for EU countries, Serbia, Macedonia and other countries here: http://www.speedy.bg/begin.php?page=int_DPDEconomy=bg You can see the prices and delivery deadlines for deliveries to Romania here: http://www.speedy.bg/begin.php?page=int_ExpressRO=bg For deliveries abroad, you have to make an upfront payment of the price of your order and of the delivery expenses.

VІІ. Refund. Warranty. Cancellation of orders 

7.1. You can ask for a refund within 30 days after the purchase of a product. In case of any hidden defects/flaws, you can do this as soon as you have discovered them but not after the warranty period has expired. The cost of returning a faulty product and sending a new product is at the expense of the consumer. Returned items are shipped to:

Sofia, 28 “Srebarna” Str., tel.: 0700 800 68,0896 736 241

7.2. The period of the product's commercial warranty is 30 days. In case of unsticking and / or other defects which can be eliminated and only if the problem is not the result of incorrect use, the footwear is repaired within 30 days and sent by courier at the expense of the customer. In order to respect your rights and comply with the Consumer Protection Act, it is important to know that:

 

Art. 112. (1) In case of non-compliance of the consumer goods with the purchase contract, the consumer has the right to file a claim by asking the seller to bring the goods in compliance with the sales contract. In this case, the consumer can choose between having the product repaired or replaced with a new one, unless this is impossible or the method of compensation chosen by him/her is disproportionate to the other. (2) It is considered that a method of compensation to the consumer is disproportionate if its use imposes costs on the seller, which are unreasonable in comparison with the other mode of compensation, taking into account: 1. the value of the purchased goods, if there was no absence of non-compliance; 2. the importance of non-compliance; 3. the opportunity to offer the consumer another way of compensation that is not associated with significant inconvenience to him/her. Art. 113. Where the purchased product does not comply with the purchase contract, the seller is obliged to bring it into conformity with the sales contract. (2) The adjustment of the consumer goods in accordance with the sales contract shall be made within one month from the submission of the complaint by the consumer. (3) After the expiration of the term under para. 2, the user has the right to cancel the contract and to be reimbursed or to demand a reduction in the price of the product. (4) Bringing the product into conformity with the sales contract is free of charge to the consumer. He/she does not owe the cost of shipping goods or materials and the labor associated with repairing it and should not incur significant inconvenience. (5) The consumer may also claim compensation for the damage suffered as a result of the non-compliance. Art. 114. (1) In case of non-compliance of the product with the sales contract and when the consumer is not satisfied with the resolution of the claim under Art. 113, he/she has the right to choose from one of the following options: 1. cancellation of the contract and reimbursement of the amount paid by him/her; 2. a price reduction. The consumer cannot claim a refund or a reduction in the price of the product when the trader agrees to replace the purchased product with a new one or to repair the product within one month of the consumer 's claim. (3) The seller shall be obliged to satisfy a request for termination of the contract and to recover the amount paid by the consumer when, after having satisfied three claims of the consumer by performing repair of the same product, within the term of the guarantee under Art. 115, there is a further occurrence of non-conformity of the product with the sales contract. (4) The consumer may not claim the termination of the contract if the non-compliance of the consumer product with the contract is negligible. Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the product. (2) The term under para. 1 ceases to run for the time necessary to repair or replace the product or until an agreement is reached between the seller and the consumer to resolve the dispute. (3) The exercise of the consumer's right under para. 1 shall not be bound by any other term for filing a claim other than the term under para. 1. The cited articles are from the Consumer Protection Act.

7.3. If the product sent to the consumer does not meet the desired size, the consumer has the right to return the item for a refund, where the cost of returning and resending is at the expense of the consumer.

7.4. In case the ordered product does not correspond to what’s in the sales contract and when the consumer is not satisfied with the resolution of the claim, he/she has the right to choose from one of the following options: to cancel the contract and to demand a refund of the amount paid by him/her or to demand a reduction in the price. The consumer cannot claim a refund or a reduction in the price of the product if Rival Shoes Bulgaria agrees to replace the product with a new one or to repair it within one month after the claim is submitted. Rival Shoes Bulgaria will approve a request for cancellation of the contract and will refund the amount paid by the consumer to their bank account when, after having satisfied three claims of the consumer by performing repair of the same product, within the warranty term under the Consumer Protection Act, and there is a subsequent occurrence of non-conformity of the product with the sales contract. The consumer cannot claim the cancellation of the contract if the non-conformity of the product with the contract is negligible.

7.5. Refusal of an order

Pursuant to Art. 50 of the Consumer Protection Act, a consumer who is in the capacity of a user within the meaning of the CPA has the right to withdraw from the contract from a distance without giving a reason and without paying any costs, except for the expenses provided for, without owing compensation or penalty and without paying any expenses, except for the expenses, in Art. 54, para. 3 and Art. 55 of the CPA, within 14 days from the date of: acceptance of the product by the user or by a third party other than the courier. The right of withdrawal can only be exercised if the following conditions are necessarily fulfilled: the product purchased must be in its original packaging, with no trace of use or distortion and must be accompanied by any documents received with the product, in accordance with the provisions of Art. 55 of the Consumer Protection Act. The transportation costs of returning the product by the consumer to Rival Shoes Bulgaria are at the expense of the user, and the return is done to the office in Sofia, 28 “Srebarna” Str. or through the courier company “Speedy”. Rival Shoes Bulgaria shall reimburse to the consumer the amount paid by him/her for the returned consumer to the consumer's bank account no later than 14 working days from the date on which Rival Shoes Bulgaria received the returned product.

When the consumer exercises his/her right of withdrawal from the distance contract, the consumer must send or hand over the product back to the trader or to his/her authorized person without undue delay and within 14 days from the date on which the consumer notified the trader of his/her decision to withdraw from the contract. The deadline is considered to be met if the consumer sends or handles the product back to the trader before the expiry of the 14-day period.

When a consumer returns an item purchased from www.nine.zone with the “Speedy” courier company, the price of the product is refunded to the consumer's bank account after the consignment is opened and it is established by drawing up a statement of findings that the product meets the requirements of the above p. 7.5.4. If the product does not correspond to the above, it shall be returned at the expense of the consumer to the address from which it was sent to Rival Shoes Bulgaria. The product purchased from www.nine.zone is returned to the address of Rival Shoes Bulgaria in Sofia – 28 “Srebarna” Str.

VІІІ. Disputes and complaints

8.1. In case of unsettled issues, the client has the right to go to a representative of the company at the address provided for correspondence.  

8.2. Any disputes that may arise between Rivel Shoes Bulgaria and the consumer will be settled by mutual agreement. If this is not possible, they will be referred to the competent Bulgarian court in accordance with the Bulgarian legislation.